LAVS Shipping policy

PLEASE READ CAREFULLY – RESTRICTIONS MAY APPLY

Processing & Handling Time

Under normal circumstances, verified instrument orders are shipped within 7 business days. This time allows for our exceptional in-house setup services performed by professional luthiers at our Los Angeles workshop — a quality of service far beyond what typical online retailers offer.

Shipping Methods

  • Most domestic orders ship via FedEx Ground.

  • Lightweight items may ship via USPS.

  • Carrier selection is not available — we choose the best method based on your order.

FedEx Ground typically delivers within 6 business days, though we ask that you allow up to 14 business days to accommodate setup, seasonal delays, and weather disruptions.

Payment & Verification

All orders are subject to a 24-hour verification period to confirm your billing details with your financial institution.

To prevent delays:

  • Ensure your billing address and phone number match your bank records.

  • We do not accept personal checks or money orders.

  • We only ship to the billing address associated with your payment method.

Order Timing

  • Orders placed on weekends or holidays are processed on the next business day.

  • Most verified credit/debit card orders ship within 48 hours after verification.

  • Orders with mismatched billing and shipping addresses will not be processed.

Shipping Delays

Delays may occur due to:

  • High order volume

  • Severe weather

  • Unforeseen circumstances

If your shipment is delayed, we’ll notify you by phone or email with updated details.

Free Shipping

  • Orders over $99.99 may qualify for free shipping within the contiguous U.S. (Lower 48 states). 

  • Not valid for shipments to Alaska, Hawaii, or U.S. territories (such as Puerto Rico and Guam).

  • Free shipping does not apply to returns, exchanges, or reshipped items.

Additional Shipping Charges Apply To:

Alaska, Hawaii, and U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)

  • Shipping is available via air service only.

  • Please call 213-471-2124 for a shipping quote prior to ordering.

APO/FPO Addresses

  • Shipped via USPS only (7–15 business days).

  • May require an additional surcharge.

Expedited Shipping

We offer Next Day, 2-Day, and 3-Day expedited options on most items.

  • Not available for P.O. Boxes or APO/FPO addresses.

  • Rates are based on package weight and destination.

  • For a quote, please call 213-471-2124.

P.O. Boxes

We do not ship to P.O. Box addresses. A physical address that matches your billing information is required.

APO/FPO Shipping

Most items can be shipped via USPS to APO/FPO addresses, with the exception of oversized or heavyweight items (e.g., cellos, cello cases).
Additional handling fees may apply.

International Shipping

Yes, we offer international shipping!

To check if we ship to your country:

  1. Add items to your cart

  2. Enter your shipping address
    If no options appear, please contact us directly.

Please note:

  • International orders are final sale and not eligible for trial periods.

  • A shipping and handling fee applies to all international orders.

  • Insurance, import taxes, duties, and any applicable fees are the customer’s responsibility.

For international shipping inquiries:
📧 info@laviolinshop.com
📞 +1-213-471-2124

Order Verification & Fraud Protection

If your order requires verification, we may contact you. Please respond to our request within 72 hours to avoid cancellation and refund.

Tracking Your Package

Tracking information will be emailed when your order ships.
Track your shipment at:

Canceling an Order

To cancel your order before it is processed, call us at 213-471-2124.
Once an order has shipped, it cannot be canceled. Please see our Return Policy for further details.

Refused Deliveries

If you refuse delivery for any reason other than visible damage:

  • You are responsible for both original and return shipping fees, plus any additional charges incurred.

Oversized-Item Shipping Policy

Some items (e.g., large instruments and cases) require special freight handling.

  • Shipping charges may apply for oversized items within the contiguous U.S. (Lower 48 states).

  • Expedited shipping is not available for oversized items.

  • Delivery may take 1–6 weeks, depending on location and carrier schedules.

We do not ship oversized items to:

  • Rural or remote areas not serviced by freight carriers

  • APO/FPO addresses

  • P.O. Boxes

  • Alaska, Hawaii, U.S. territories, or international destinations

If you use a U.S.-based freight forwarder, please contact us first.

Oversized Delivery Info

  • Freight carriers will call 24–48 hours in advance to schedule delivery.

  • Delivery is to curbside or ground-level entrances only.

Additional fees may apply for:

  • Apartment deliveries

  • Difficult access or stairs

  • Inside or room-of-choice delivery

An adult signature is required at delivery.

IMPORTANT:
Inspect your package before signing. If there is visible damage:

  • Ask the driver to inspect it with you.

  • If damaged, refuse the shipment and write: “Refused due to damage.”

  • Contact us immediately at 213-471-2124.

  • Retain all original packaging for 30 days in case of concealed damage.